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What is 'unlimited'?
Posted by: eusty on Friday, March 17, 2006 - 08:00 AM
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When is Unlimited not unlimited? According to ISP Freedom2Surf when it's 25GB a
week.
Some heavy users on their Unlimited connections have been told that they face
termination of their contract if they don't reduce their usage to a maximum of
25GB a week.
It all comes under it's Acceptable Usage Policy (AUP) which although ISP's claim
it's to protect other users standard of service, quite often is used to limit
those using excessive bandwidth.
Dear Mr XXX,
As a direct result of overuse of network bandwidth resources (we
have measured that you have used XXX on BitTorrent protocol alone
between 6/3/06 and 13/3/06) we have taken the decision to send you a
formal request to immediately reduce the usage of your ADSL
connection to less than 25GB per week.
As your overuse is having a detrimental effect on other customers we
are entitled under our terms and conditions (www.freedom2surf.net/adsl/terms)
and Acceptable Usage Policy to immediately terminate your service,
please see the relevant extract
below:-
16.7 Other events
We shall be entitled to terminate the Agreement without the need to
give any notice in writing to you upon the occurrence of any one or
more of the following events:
1. if we in our opinion believe that termination of the Service is
necessary to protect our goodwill or reputation and/or of our
services or products (or necessary to protect the service provided
by us to other users)
Your compliance of this request is required within 7 days. Failure
to comply at the end of this period will result in immediate
suspension of your service and termination of your service 14 days
from the date of this letter.
To migrate away from freedom2surf you will need to provide the
following MAC code to your new service provider: XXX
Customer Services |
It's interesting that F2S have identified that BitTorrent is the culprit
rather that imposing an 'all data' restriction. As download speeds get faster
and more online content is available ISP's will have to look at the issue of
data usage once again.
Although 100GB a month seems reasonable to us!
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