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Virgin offer remote help
Posted by: eusty on Friday, August 11, 2006 - 12:22 PM
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Virgin.net, have partnered with NTRglobal to offer its customers an
interactive and online UK-based service to remotely diagnose and solve technical
problems with their connection.
The service is free to Virgin customers and will allow them to both chat with
Technical Support agents online, and then if the wish, allow Virgin to connect
to their equipment remotely and solve any problems.
| "Good customer service is what people want from an Internet provider
and brilliant customer service is what they expect from Virgin – we’re
always looking for ways to improve things, Online remote support is a new
and innovative service that our customers love!" |
| Cristel Lee Leed, Virgin.net Sales and Marketing Director |
What range of problems with can be fixed hasn't been released, but if
customers hare having connection problems, then remotely connecting might be a
little hard!
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| Virgin offer remote help | Log-in or register a new user account | 0 Comments |
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They do not necessarily represent the opinions of the site editor. |
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