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It seems that the budget ISP/reseller world is a very unhappy place at the
moment, as V21 customers will tell you.
The ISP was bought by Biscit last month, but yesterday customers found that
they had been cut off and found themselves faced with a page, hosted by rival
ISP ezeeDSL (a subsidiary of 186k), explaining that their ISP no longer had any
web services.
V21/Biscit's customers could ensure "service continuity" if they entered
their credit card details and signed up for a new 12-month contract with ezeeDSL/186k
and any customers who had already paid up front for their V21 contract
would have to take the matter up with V21 directly.
Any customers who were unwilling to do this would have their service cut and
would have to wait 10 days for BT to "action such cease requests". Wholesale
provider Netservices, who provided V21 with internet access, say that
their wholesale distribution agreement with V21 forbade them from issuing a MAC
code which would enable users to migrate to another ISP.
V21/Biscit are understandably a bit upset about this and have decided to sue
Netservices for an undisclosed seven-figure sum, but this still leaves many
customers left in the lurch.
The ezeeDSL FAQ website can be found
here.
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