NTL/Telewest start traffic throttling :: UK Broadband Usergroup

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NTL/Telewest start traffic throttling

Posted by: eusty on Tuesday, November 21, 2006 - 08:15 PM

Telewest will be introducing network throttling on its 'unlimited' Blueyonder broadband connections.

Since early November NTL/Telewest customers have been complaining via chatrooms and online forums of bandwidth problems, but until now there has been no response from the ISP.

Now they admit that they have been restricting traffic for some of it's heavy users, which hasn't gone down very well.

"As part of our continued efforts to improve our customers' broadband experience we are introducing measures to more efficiently and pro-actively manage network traffic. These measures are currently being trialled in the Preston region, which includes Preston, Wigan and Blackpool."
"The measures identify traffic patterns that are deemed potentially abnormal and apply traffic management rules to ensure customers are not adversely affected. We believe this could offer a much more consistent experience for the vast majority - over 95 per cent - of customers."
"These optimisation measures are only used in the evenings at peak time when the potential for abnormal traffic to have an adverse impact on our customers' experience is greatest."

Telewest statement

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