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Customers worried about Wi-Fi compexity
Posted by: eusty on Wednesday, July 04, 2007 - 01:27 PM
Wi-Fi

Homeowners are hesitant of setting up wireless networks at home due to fears over security and complexity of set-ups according to BroadbandChoices.co.uk.

In a survey it revealed that 44 percent of people are worried about dealing with the technicalities of wireless broadband and 27 percent think their bank details would be at risk.
The blame is put at the doors of ISPs as many offer wireless packages, but offer them them in a different way to their basic packages which leaves customer confused. This is seen in that although their ISP offered a wireless package a quarter of those surveyed thought that they didn't.

"It would appear that ISPs are helping to create these misconceptions that stop customers from taking advantage of the benefits of wireless – especially during the summer months when they could be online while topping up their tan in the garden,"
"This misconception could be down to ISPs giving the impression that they are offering a 'wireless package' when they are just providing a normal broadband connection with a wireless router as part of the deal,"
Michael Phillips, product director  BroadbandChoices.co.uk.

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