Orange, who hasn't the greatest of reputations for customer service is spending £100m on investment to revive it's poor performance.

The company is in the process of integrating its broadband and mobile customer service functions following the re-branding of the Wanadoo business under the Orange banner and the introduction of free broadband for high-spending mobile phone subscribers.
This has proved troublesome with even a customer services executive at Orange calling their current system "not fit for purpose" and claiming that the company "still has an awful lot of work to do".

They have added a voice-recognition system so that customers calling in can identify a specific issue, rather than selecting from a series of options that may not address their problem. They have also employed an extra 1,000 customer service agents over the past year and look to add more to it's 6,700 customer services staff over the coming year.

So things may be looking brighter if you want to try to contact Orange support.