VoIP is on the increase with nearly to ten per cent of UK homes now using the system doubling since the same time last year, but that causes a few problems.

One is that in an emergency dialling 999 may get you connected to the emergency services, or it may not as nearly 40 per cent of VoIP providers won't connect you as there is no legal requirement to do so. Customers may find this out the hard way as many are unaware of the problem.
But from next September Ofcom have said that this will have to be the case, dialling 999 (or 112) on a VoIP phone will act in the same way and a normal line-line phone.

Another problem is what happens when a VoIP line goes belly-up?

Epitiro have introduced Vocalite, which is a diagnostic platform which helps users determine a specific fault, and the information can even be automatically passed to their provider to help resolve the problem.
The system gives an extensive list of test results including Call Setup time, Dial Tone Delay and importantly Voice Quality with Visual pass and fail indicators, and is initiated via a web browser.