BT has come bottom of the eight major UK broadband providers in a customer-satisfaction survey, with Tiscali coming out best of the bunch.

The survey was compiled by JD Power and Associates on 1,683 UK broadband customers in the '2007 UK Broadband Internet Service Provider Satisfaction Study'. They compared the big UK ISPs rating them on a maximum of 1,000 points. Points were given for account performance and reliability, customer service and technical support, cost, image, billing, email services and offerings and promotions.

Tiscali came out top with 668 points, while BT only managed 626 but it real terms is only 4 per cent so the difference between the main players. It also highlighted the average broadband subscription cost has fallen from £25.91 a month last year to £21.10 per month and  the average broadband speed has risen by 40 per cent to 4.87Mbps. Nearly 75 per cent of customers said that they also take other services from the company such as home telephone, cable/satellite TV or mobile phone.