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Scared to switch?
Posted by: eusty on Monday, February 11, 2008 - 07:23 PM
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One third of consumers wishing to switch broadband
provider don’t do so because they have no faith in the process according
latest research from BroadbandChoices.co.uk .
The poll, which mirrored
previous
studies, was carried out to mark the first anniversary of a mandatory
Migration Authorisation Code (MAC) which was introduced by Ofcom to make
switching providers easier.
In 2007 the figures for consumers switching broadband
provider rose, to 13 percent (up from nine percent in 2006). Current statistics
show that one in four consumers is looking to switch broadband provider in 2008.
But whereas 300,000 consumers switch energy supplier every month with ease,
broadband switching has only 154,917 switching per month.
"Many consumers are afraid to switch in case
something goes wrong"
"Some are concerned they will be stuck with a hefty bill for the
privilege of moving, and that they could in fact be left without a
connection for long periods – catastrophic for those relying on it for
their livelihoods. Others simply can’t be bothered with the headache of
call centres, half of which have been shown in our research to offer
conflicting advice to customers when it comes to switching." |
| Michael Phillips product development
director BroadbandChoices |
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