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Scared to switch?
Posted by: eusty on Monday, February 11, 2008 - 07:23 PM
Broadband [General]

One third of consumers wishing to switch broadband provider don’t do so because they have no faith in the process according  latest research from BroadbandChoices.co.uk .

The poll, which mirrored previous studies, was carried out to mark the first anniversary of a mandatory Migration Authorisation Code (MAC) which was introduced by Ofcom to make switching providers easier.

In 2007 the figures for consumers switching broadband provider rose, to 13 percent (up from nine percent in 2006). Current statistics show that one in four consumers is looking to switch broadband provider in 2008. But whereas 300,000 consumers switch energy supplier every month with ease, broadband switching has only 154,917 switching per month.

"Many consumers are afraid to switch in case something goes wrong"
"Some are concerned they will be stuck with a hefty bill for the privilege of moving, and that they could in fact be left without a connection for long periods – catastrophic for those relying on it for their livelihoods. Others simply can’t be bothered with the headache of call centres, half of which have been shown in our research to offer conflicting advice to customers when it comes to switching."
Michael Phillips product development director BroadbandChoices

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