2008 which has been based on research conducted by YouGov and covers the top 10 ISP brands.

The survey was conducted online through out of the UK, but excluded Northern Ireland during January and February of this year and queried around 4,000 broadband users with at least 3,000 responding to each questions.

PlusNet came out top overall having top marks for five of the six categories

1 - PlusNet - (www.plus.net)
2 - Sky Broadband - (www.sky.com)
3 - Pipex - (www.pipex.co.uk)
4 - Tiscali- (www.tiscali.co.uk)
5 - Virgin Media - (www.virginmedia.com)
6 - AOL Broadband - (www.aolbroadband.co.uk)
=7 - BT Broadband - (www.bt.com)
=7 - TalkTalk - (www.talktalk.co.uk)
=7 - Tesco Broadband - (www.tesco.net)
10 - Orange - (www.orange.co.uk)

The Quality & reliability of your home Internet Service

Winners - (very satisfied / fairly satisfied)
PlusNet - 88.3%
Pipex - 87.9%
Virgin Media - 83.0%
Sky Broadband - 81.0%

Losers - (fairly unsatisfied / not at all satisfied)
Tesco - 23.8%
Orange - 14.2%
TalkTalk - 13.9%
AOL Broadband - 12.8%

Download times of files and web pages

Winners - (very satisfied / fairly satisfied)
PlusNet - 82.9%
Pipex - 74.6%
Virgin Media - 71.1%
Sky Broadband - 69.4%

Losers - (fairly unsatisfied / not at all satisfied)
Tesco - 36.5%
Orange - 21.2%
TalkTalk - 19.5%
BT Broadband - 19.1%

The clarity of pricing & billing

Winners - (very satisfied / fairly satisfied)
Sky Broadband - 77.1%
Tiscali - 75.3%
PlusNet - 74.7%
Orange - 73.2%

Losers - (fairly unsatisfied / not at all satisfied)
Pipex - 16.7%
BT Broadband - 16.1%
Virgin Media - 11.3%
TalkTalk - 9.2%

After sales support

Winners - (very satisfied / fairly satisfied)
PlusNet - 73.9%
Pipex - 66.1%
AOL Broadband - 54.0%
Sky Broadband - 53.4%

Losers - (fairly unsatisfied / not at all satisfied)
Orange - 28.8%
TalkTalk - 27.9%
Virgin Media - 24.4%
BT Broadband - 23.8%

Good value for money

Winners - (very satisfied / fairly satisfied)
PlusNet - 81.1%
Sky Broadband - 75.7%
TalkTalk - 73.7%
Tiscali - 62.4%

Losers - (fairly unsatisfied / not at all satisfied)
BT Broadband - 28.7%
AOL Broadband - 18.4%
Virgin Media -16.5%
Orange - 16.0%

Speed of service activation (after sign-up)

Winners - (very satisfied / fairly satisfied)
PlusNet - 73.6%
Pipex - 67.7%
Sky Broadband - 66.8%
Virgin Media - 62.6%

Losers - (fairly unsatisfied / not at all satisfied)
TalkTalk - 25.4%
BT Broadband -18.6%
Sky Broadband - 17.0%
Tiscali - 16.2%