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AOL makes users pay
Posted by: eusty on Saturday, June 25, 2005 - 08:00 AM
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AOL have decided to scrap it's free telephone support, leaving punters to
pick up the cost of phoning for help. The new charges will come into effect of
1st August and charges will depend on the time of the call, although a maximum
charge of 7.5p per minute will be in force.
Not many ISP's offer free phone support via an 0800 number and his was a
selling point for AOL, but it seems that users maybe taking too much of an
advantage of the free calls.
"This change will enable us to invest in further significant
enhancements to our customer services, and ensure we continue to
provide market-leading support for the wide range of features and
content AOL delivers to our members now, and in the future."
"The new customer and technical support number still represents one
of the best value customer service options on the market, as many
other Internet providers charge premium rates for support." |
| AOL statement |
Customers who use the AOL Talk service can still call for free though
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