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BT relax capping rules, and scrap excess charges
Posted by: AndyJenkins on Wednesday, September 14, 2005 - 08:00 PM
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Over a year ago, we first revealed how BTYahoo customers were facing impending capping of their usage of their broadband. Since the announcement, the introduction of such restrictions has been delayed. Now, finally, after over a year of bad reactions from its customers, BTYahoo have announced that its to stop vigorously enforcing any capping, and its scrapped the concept of charging for excessive usage all together.
Detailed on BT's 'holding page, BT are not totally removing restricted usage all together, but rather taking a more relaxed approach.
Firstly, the monthly caps have been increased (up to 40GB for its top tier BT Yahoo! Broadband, charged at £29.99 per month) and secondly, users who occasionally drift over the 40GB limit will not face penalty. Those who consistently exceed this limit, will, in BT's words, be contacted about moving to a more appropriate product. Quite what product someone on the top tier option could move too without leaving the ISP is bewildering though.
One final conundrum comes from the lack of any facility for subscribers to check their current usage. Rumour on the grapevine is that BT's metering system has been plagued with problems, and could form part of the reason that BT are scrapping the facility all together.
Emails detailing the change are expected to have been sent to subscribers by the time this article goes to publication.
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Re: BT relax capping rules, and scrap excess charges
(Score: 0)
by Anonymous on Nov 25, 2005 - 04:43 AM
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They have just sent me a letter demanding £81.98 for excess bandwith use over my 40 gig limit so i have told them to shove it and changed isps!
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