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Bulldog off the hook
Posted by: eusty on Wednesday, October 19, 2005 - 01:07 PM
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ISP Bulldog have been given the all clear after an
investigation by the Telco regulator Ofcom, after introducing measures to
prevent future problems.
The official investigation into Bulldog at the end of August following
hundreds of complaints from it's users angry at being left without any phone or
broadband service. It got to such a point that the ISP was even
exposed during a BBC Watchdog programme.
Bulldog has promised to compensate all it's users who joined before July, at
the height of the problems, but haven't given any details of any deal to date.
It is also to report to Ofcom each month to keep the regulator informed of any
issues to prevent a reoccurrence of the problem.
"The information Bulldog provided...indicates that Bulldog has
implemented a range of steps to improve its customer service operations.
Since August 2005, a number of indicators of customer service, such as
call waiting times and call abandonment rates, have shown significant
improvement."
"Bulldog has also presented evidence to Ofcom demonstrating that it has
implemented a number of improvements to both its billing and operational
processes."
"Ofcom is satisfied that as a result of these measures, customers affected
by Bulldog's earlier service issues will receive, in aggregate, a material
level of credit." |
| Ofcom statement |
Who will be next in the dock?
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