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ISP's urged to avoid fines
Posted by: eusty on Thursday, December 15, 2005 - 05:08 PM
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The Internet Services Providers’ Association is calling on ISPs to
immediately ensure they have an Ofcom approved Complaints Code of Practice and
membership of an Alternative Dispute Resolution (ADR) scheme.
Under General Condition 14, ISPs must have both an approved Code of Practice
and membership of an ADR scheme. Failure to comply with this condition may
result in fines of up to 10% of turnover under section 96 of the Communications
Act 2003, and Ofcom seem to be changing their priorities for the schemes.
The ADR schemes come into play when customers are not satisfied with the result
of their claims to their ISP, and more than 300 companies have signed up to the
Ofcom approved schemes.
"ISPA members are able to join the CISAS ADR scheme for free."
"ISPA has been running a complaints procedure for our members’
customers since the organisation’s inception in 1995. Responsible
internet companies join ISPA and agree to abide by the ISPA UK Code
of Practice. The CISAS scheme has and will continue to make our
complaint handling process even more effective." |
| Jessica Hendrie-Liaño, Chair of ISPA Council |
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