Ofcom has named and shamed three ISP's who have not signed up to one of two approved organisations that act as mediators in disputes.

ISP's have to join either the Communications & Internet Services Adjudication Scheme (Cisas) or the Office of the Telecommunications Ombudsman (Otelo) to serve as a mediator between the ISP and any customers with a complaint. This is enforced by the Communications Act 2003 which makes ISP's legally obliged to accept any decisions of these bodies, failure to do so could see Ofcom fine any rouge ISP up to 10% of their annual turnover.

The three 'bad boys' are Prodigy Networks, ADSL4LESS and the infamous Geo Internet. Prodigy claim they have just joined, while ADSL4LESS said they were registered under the name of Hotchilli, Geo on the other hand made no comment.