BT is to embark on a major internal reorganisation to make it easier for the company to develop and roll out web-based services.

They have decided to form two new business units, BT Design will be responsible for designing and developing new services that can be deployed over the 21st Century Network (21CN) while BT Operate will be responsible for the testing, deployment and operation of the services themselves.

Due to this around 20,000 BT employees will be shifted about into the new units, but BT claims that there won't be any reduction in staff numbers. They also note that customer facing staff will stay the same, so from a customers perspective things will remain the same, although BT hope the changes will make it "nimbler and speedier".