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Tiscali email woes
Posted by: eusty on Tuesday, May 29, 2007 - 09:07 PM
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Tiscali is struggling to sort out it's email problems which have stopped some
users being able to send mail for over a week.
The problems started last Monday (21st) after customers emails started being
returned as undeliverable and this has lead to a monster 21 page thread on
Tiscali's support forum, with some users saying that this has been happening
since the 3rd of May.
Tiscali have admitted that the ISP's email system 'has got a problem' and
have have blamed spammers using their servers, but haven't stated if this was
compromised accounts or servers.
We are currently experiencing issues with outbound emails on our
mail servers. This is not affecting all delivery addresses, some
mail will continue to be delivered as normal, but some mail is being
blocked by the receiving email servers.
Spam is a major issue for all ISPs and periodically all ISPs will be
targeted by spammers. We unfortunately have currently fallen foul to
such an attack and have been targeted by spammers using our service
to send out spam, this in turn has meant other ISPs have taken
measures to block mail being sent by Tiscali.
Our engineers are taking urgent action to block the spammers abusing
our email service, this will progressively take effect over the next
few days. We will post daily updates on the Service Status page and
also within Forums until normal service is resumed.
In you are experiencing this problem and are not sure if your
important mail is being received, we suggest that you temporarily
use an alternative free email service.
We apologise for any inconvenience this may cause |
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