TalkTalk could see many of it's initial customers start to vote with their feet as hundreds of thousands of 'free' broadband customers contracts expire.

It was eighteen months ago that it launched it's bundled offer which included the infamous 'free' broadband to UK customers. And it hasn't been an easy ride with many customers having to wait extended periods of time to even get connected due to the initial demand for the service. Although things have improved, thanks to a £15m investment in customer services, they still have a reputation for poor service and the improvements may not be enough to keep customers.

The company itself is confident that it will keep customers, although they have refused to comment if they will offer customers out of their contract period and incentives to stay.

One problem is that although their deals are the cheapest around for phone and broadband bundles, Sky's offering of broadband with Satellite TV is more appealing to many consumers. It maybe that what Talktalk see is the usual churn of customers.