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Tiscali free upgrade hampered by technical problems
Posted by: Anonymous on Monday, February 21, 2005 - 07:30 AM
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The free speed upgrade for Tiscali users which we
announced back in January is rumoured to be falling behind schedule.
The problem apparently is with the 128Kbps 'broadband' users who were
promised a free upgrade to 256Kbps, but due to unspecified "technical
constraints" this appears to to be happening.
"due to technical constraints at your local telephone exchange.
This issue has affected only a small number of our customers and we
sincerely apologise."
"To compensate we will reduce the price of your
150k broadband package from £15.99 to £14.99 a month, starting from
1st February 2005. In the meantime, we will keep trying to get your
speed upgrade completed and will let you know if we are successful." |
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Tiscali support e-mail |
There has been no word from Tiscali as to when the upgrade will be possible.
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| Tiscali free upgrade hampered by technical problems | Log-in or register a new user account | 10 Comments |
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| Comments are statements made by the person that posted them.
They do not necessarily represent the opinions of the site editor. |
Re: Tiscali free upgrade hampered by technical problems
(Score: 0)
by Anonymous on Mar 03, 2005 - 10:55 PM
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I was promised Tiscali upgrade from 3X faster to 5X faster. Result = 8 days offline with their very "remote" call centre unable to help or explain the problem other than saying they would "escalate" the problem and I would be back online in 24 hours....NOTHING! Resorted to pay as u go dial up. They never called me back or seemed to care. After a final call (8 days later) some one said they would perform some procedure on my line and presto! the upgrade was in place. Or was it? Being suspicious I logged on to various web sites to check the speed and discovewred that it was still performing at the old slower speed. So... 8 days off line for an upgrade that was never put in place and paying for the faster connection speed. I just hope they don't mess me about when I ask them to release my line to change to a more reliable ISP. I've had enough!!!!!!
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Re: Tiscali free upgrade hampered by technical problems
(Score: 0)
by Anonymous on Mar 11, 2005 - 06:25 PM
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We were off line for one week week due to the line upgrades.Tiscali did not inform us and have not offered any compensation.Phone calls were evasive Not impressed by their service and we are ending our contract but they inform us they cannot give us a mac code so we can transfer to another provider.
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Re: Tiscali free upgrade hampered by technical problems
(Score: 0)
by Anonymous on Dec 15, 2005 - 09:11 AM
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Tiscali is supposed to be an amzing comenay but when a message of aplogy ends in the words ".......if we are successful" it's very worrying and extremely unprofessional.
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Re: Tiscali free upgrade hampered by technical problems
(Score: 0)
by Anonymous on Dec 15, 2005 - 09:14 AM
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I went to Tiscali headquaters after joining there network of Business Associates and instead of actually carrying out business meetings, the director wanted to suck my penis. He said that if I let him he would credit my business associate account with a transfer of a thousand customers all bringing in a regular income for me on a monthly basis.
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internet speed problams
(Score: 0)
by Anonymous on Jan 25, 2006 - 09:24 PM
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hi i have a 256 tiscali package which was upgraded to a 1 meg free of charge but months went by and all of a sunnden i had a 2.5 mbps internet connection it was really quick untill halfpast 11 that same night when the internet went completly dead 2 minutes later the net came back and it said i was connected at 1.1 mbps my downlaods are really slow for months i have had downloads at 100kbps now i only get 30kbps i like an email telling why this has happened jhope46@gmail.com many thanks
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