|
AOL gives refund
Posted by: eusty on Tuesday, September 27, 2005 - 07:00 AM
|
AOL UK is going to give 20,000 of it's customers a £5 credit on their next
bill.
It's not all good news as those receiving the credit are those who's
connection was cut off by AOL last week. The company sent a pop-up to around
50,000 it's customers informing them of an ongoing network upgrade, but nearly
half of those who clicked the pop-up and followed upgrade instructions had their
connection cut.
AOL's helpdesk was flooded with worried customers, and to make matters worse
for them in August this year the number the was change from a free 0800 an 0870
number costing 8p a minute.
| "We will be issuing a credit of £5 to all those who had to call
us as a result of this pop-up cutting their connection this week to
ensure their customer service call costs are covered. We deeply
regret the incident occurred." |
| AOL UK Spokesman |
|
| AOL gives refund | Log-in or register a new user account | 0 Comments |
|
| Comments are statements made by the person that posted them. They do not necessarily represent the opinions of the site editor. |
|
Broadband UK
Find the cheapest, fastest broadband where you live
Other Stories
- Mobile broadband to replace Wi-Fi?
(Mar 10, 2008)
- Pipex will be no more
(Mar 06, 2008)
- PlusNet tops BroadbandChoices.co.uk Customer Awards
(Mar 06, 2008)
- Be plans coverage expansion
(Mar 05, 2008)
- Wi-Fi use on train soars
(Mar 04, 2008)
- 24Mbps for under a tenner
(Mar 04, 2008)
- Virgin numbers soar
(Feb 28, 2008)
- iPlayer costs us money claim ISPs
(Feb 24, 2008)
- Government plans broadband review
(Feb 24, 2008)
- ISPs give thumbs down to regulation
(Feb 21, 2008)
|