User's Login




 


 Log in Problems?
 New User? Sign Up!

Main Menu

Resources

Feeds
As Featured On News Now




Who's Online
There are 31 unlogged users and 0 registered users online.

You can log-in or register for a user account here.

AOL gives refund
Posted by: eusty on Tuesday, September 27, 2005 - 07:00 AM
AOL

AOL UK is going to give 20,000 of it's customers a £5 credit on their next bill.

It's not all good news as those receiving the credit are those who's connection was cut off by AOL last week. The company sent a pop-up to around 50,000 it's customers informing them of an ongoing network upgrade, but nearly half of those who clicked the pop-up and followed upgrade instructions had their connection cut.

AOL's helpdesk was flooded with worried customers, and to make matters worse for them in August this year the number the was change from a free 0800 an 0870 number costing 8p a minute.

"We will be issuing a credit of £5 to all those who had to call us as a result of this pop-up cutting their connection this week to ensure their customer service call costs are covered. We deeply regret the incident occurred."
AOL UK Spokesman

AOL gives refund | Log-in or register a new user account | 0 Comments
Comments are statements made by the person that posted them.
They do not necessarily represent the opinions of the site editor.
Compare Broadband
Need broadband? Ready to switch?
Broadband comparison & guides

Broadband Comparison

50+ Broadband Offers.
Deals From £4.50.

Compare Broadband » Top 10 Broadband

Compare Cheap Broadband Providers

THE Price Comparison Site

 

Broadband UK

Find the cheapest, fastest broadband where you live


Other Stories