:: View topic - TalkTalk ADSL Problems

ISP Support - TalkTalk ADSL Problems

Anonymous - May 09, 2006 - 05:17 PM
Post subject: TalkTalk ADSL Problems

This is a weird one... I hope someone has some suggestions.

If I connect to TalkTalk via their supplied USB modem everything works fine... however if I connect using my own ADSL router (and I've tried this with both the Linksys WAG354G and with a Conexant Dynamode router) I can't get to certain websites. Eg: www.myloupe.com I can get to, but www.alamy.com I can't.

There doesn't appear to be much of a pattern to what I can and can't get to. Eg www.2fields.co.uk is ok, but webmail.2fields.co.uk isn't!

Email isn't working either... at least incoming email isn't if there is email in my mailbox (not a talktalk mailbox) I can't recieve it - outlook just hangs. I can however send email via my SMTP server. Outlook doesn't hang when checking mailboxes with no messages in them!

DNS name resolution is working ok in all cases.

I don't know if this is a red-herring When using the TalkTalk modem I can do a tracert but when using my routers tracert times out at hop 2 (ie at the TalkTalk default gateway).

Any suggestions would be welcomed.
Thanks,
Ian M Butterfield.

Anonymous - May 09, 2006 - 07:36 PM
Post subject: RE: TalkTalk ADSL Problems

I'm getting something similar, but I can't get to http://ibank.barclays.co.uk , but i can get to www.barclays.co.uk . Additionally I can't connect to MSN messenger.

Jarvichi - May 09, 2006 - 07:59 PM
Post subject:

I've just tried the websites you're having problems with, and I also cannot connect to them.
My MSN messanger won't connect.
I've submitted a support call, but was told to call their premium rate phone number, on hold for an hour before hanging up... Should I wait this out?

I've sent them a couple more emails.

Oh, and I'm connecting through a NETGEAR DG834GT router, as I type this, very weird that this problem is so selective about websites you can get too. Maybe something to do with SSL? Or Secure servers?

Anonymous - May 09, 2006 - 08:11 PM
Post subject:

i'm having the same problems, cant get on msn, myspace, talktalk, various other sites and online games aint working, have a WAG354G router too but i doubt that anything to do with it. Did anyone notice the lack of service last night aswell?

Anonymous - May 09, 2006 - 08:23 PM
Post subject:

apparently this is the local number for talktalk so u dont need to spend all your money on that premium rate number 0208 8965000
SAY NO TO 0870.COM

Anonymous - May 09, 2006 - 08:40 PM
Post subject: At least I'm not alone!

Thanks for replying, folks. While it doesn't bring us any nearer a solution at least I feel loads better knowing I'm not the only one with the problem! (I just wish I could get to my email!)

I can confirm MSN messenger and MSN MySpaces are not accessable for me. Likewise the barclays sites are the same, can get to one but not the other.

Just noticed that www.talktalk.co.uk is also now inaccessible!

Thanks,
Ian M Butterfield

Jarvichi - May 09, 2006 - 09:06 PM
Post subject: RE: At least I

Yeah I noticed it was offline for a couple of hours last night...
Just signed up for a Virgin dial up account so I could get to my online banking, thnak god for my old 56K modem...

I can get to www.talktalk.co.uk fine, Ian.

Anonymous - May 10, 2006 - 10:24 AM
Post subject: RE: At least I

anybody still having trouble this morning? I still cant get onto the sites above, or msn or myspace.com. I might give them a call later and see if they have changed their policy again Razz

perhaps they feel they should start filtering offensive sites and programs now as well as p2p etc Wink

(barclays bank). One thing that does work though is if you use a proxy service to access these sites, heres mine for example, using a php proxy.

www.shavingchickens.co.uk/proxy

Anonymous - May 10, 2006 - 11:30 AM
Post subject: Still having problems...

Hi,
Yes, I was still having problems first thing this morning. I've now switched back to my TalkTalk modem which works (but of course only one PC at a time can use it).

FYI there is some useful info about the problem at ADSLguide.org.uk : see http://bbs.adslguide.org.uk/showthreade ... o=0&fpart=

Oh and just to rub salt into the wounds I got an auto reply from TalkTalk tech suport:
"Due to unforeseen circumstances, we are experiencing increased volumes of e-mails, which is affecting our ability to respond as quickly as we would wish.
We will make every effort to answer your e-mail as quickly as possible, however, this may take us up to 7 days. " I wonder what the chances are that in a weeks time the reply will say "Have you tried switching it off and on again?" Sad

Regards,
Ian M Butterfield.

Anonymous - May 10, 2006 - 04:35 PM
Post subject: Back up and running again

Just to let folks know that my BB via my router is up and running again. Not sure if it was a fix by TT or the firmware upgrade to my router but I am now able to get to all the site I couldn't.

Thanks,
Ian M Butterfield.

PS. I hope everyone else who had problems is working again too.

Anonymous - May 10, 2006 - 08:06 PM
Post subject: RE: Back up and running again

have also upgraded firmware on my router and now i can access everything, thanks for the link above Very Happy

Jarvichi - May 10, 2006 - 08:31 PM
Post subject: RE: Back up and running again

Wow! At last! I just changed the MTU Size in my router setting from 1458 to 1500. Most things seem to be working fine. MSN is back & I can log into my bank. I didn't need to update any firmware either... Wink

barneylodge - May 10, 2006 - 09:35 PM
Post subject: RE: Back up and running again

I'm not so lucky. I too have upgraded firmware, but it didn't seem to help me reach the inaccessible sites. I need to upgrade my router anyway. Can anyone suggest one that still behaves with talktalk?

Anonymous - May 10, 2006 - 11:39 PM
Post subject: Suggestion

Barney,
What router to suggest? As my Router is now working you might want to consider the Linksys WAG354G. BUT from the sounds of things you will need that all important firmware upgrade.

I got mine from MicroDirect:
http://www.microdirect.co.uk/ProductInf ... roupID=288

Regards,
Ian M Butterfield

Anonymous - May 11, 2006 - 04:55 PM
Post subject: RE: Suggestion

I would like to thank all you wonderful people for pointing me in the right direction. My Netgear just wouldn't behave, so I invested in
WAG354G..upgraded it and it was all so wondefully easy. Just as well 'cos I'm not very bright

Anonymous - May 12, 2006 - 05:41 PM
Post subject:

Hi Guys

Was having a lot of bother with TT and access to websites.....
Try setting your MTU Speed setting in the router setup to 1400 Idea

(Usually defaults to 1500)This should reduce the packet loss/destruction that seems to be preventing certain websites from loading.

Regards

David.

ps I told their tech support this on Thursday so they should now be repeating it to you!!

eusty - May 12, 2006 - 06:42 PM
Post subject:

Are you are sure it's 1400? It seems a bit on the low side, did they say MTU or MSS? The MSS is the MTU minus 40 Smile

Anonymous - May 13, 2006 - 10:15 PM
Post subject: RE: Back up and running again or maybe not !!!!!!

A quicky note to say that the problem has hit me as well a couple of days ago. I run a NETGEAR DG834GT router and have tried all sorts to no avail. Most sites load but some don't. If I search for TT it shows several results and one wont load but the other does and I can check my webmail this way as outlook express says downloading 1 of 24 but just sits there till it times out. Also the Spam box on Webmail has loads of wanted stuff in it including my latest TT bill. After mailing them they say that their mail wont be caught by the spam filter even though it is clearly there with [SPAM] in the header.
Finally reconnected my old SafeCom router and everything works properly (strange, but true) unfortunately it means I can't use my laptop via wireless. Just tried using the Netgear again and back to selective browsing and no Outlook express downloads again.
Has anyone got an answer to this one??????

Anonymous - May 13, 2006 - 10:44 PM
Post subject:

They didn't say anything.... Surprise surprise. 1400 should give access to all sites without packet loss but you can work up to the max if you want to, check this out

http://www.the-scream.co.uk/html/resour ... weaks.html

Hope this helps.

David.

debater - May 14, 2006 - 07:48 PM
Post subject: RE: Back up and running again

People who are trying to use a router/modem: does your router/modem have a built-in firewall? I understand many do. If so, have you checked its settings?

You can generally get to the 'control page' of a router/modem by going to the URL http://192.168.1.1 in a browser, and it should be reasonably clear from there if you have a firewall, and how to view and change its settings. I suggest that, to start with, you turn the firewall completely off, and then try going to the web pages you couldn't before, to see if you can get them now. If there is no change, I guess the firewall is exonerated! If not, then keep the router firewall off, but make sure that Windows Firewall is on in ALL of the PCs connected to the router.

On the other hand, I think you can use the supplied modem and still use it to access the network from several PCs, if you have Windows XP: you need to connect both the original modem (and connect it to your telephone line through a filter) and the router/modem (which you use only as a router). I think Windows XP can be told to enable all the PCs on the network to connect to the Internet through the one modem, but I admit I don't know exactly how to configure Windows to do this.

Anonymous - May 17, 2006 - 11:59 PM
Post subject: RE: Back up and running again

Success! MTU of 1498 ie MSU of 1458 works... (so far... who knows what tomorrow will bring...) this has driven me !@£$%^ crazy!

Leila52 - Sep 12, 2007 - 07:05 PM
Post subject:

Hi - I had the same problem - couldn't access my space. Friend told me to download Mozilla Firefox - I did so and now I can access my space without any problems. Try it!

Leila