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TakeTake
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Post subject: "Dear Charlie" An Open Letter To Charles Dunstone
 Posted: May 28, 2006 - 11:47 AM
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Starting Bug
Joined: May 28, 2006
Posts: 1
Status: Offline
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Dear Charlie,
We get told during induction training how great this company is and how employees are treated well. Weâve heard from our 'board' many times, of how awful Phones4U are, how they treat their employees terribly, how they demand so much and how they treat their customers with such contempt. Just look around Mr Dunstone because itâs all happening here!
A number of employees have now contacted a union and are now urging our colleagues to join. The Communication Workers Union (CWU) is a highly effective union and focuses on the communications industry of which Carphone Warehouse is a part. Colleagues should join forces under the union and let CWU officially represent the workforce in dealing with management. We can only benefit from getting better fairer working conditions, fairer realistic targets, fairer bonus schemes, better health and safety practice, and in some cases coming in line with regulations that are not even bothered with!
Getting busy due to launching Free Broadband deals should not be an excuse for management to become unreasonable and over demanding. Itâs okay admitting there is a need for upping staff and that this is âongoingâ, but knowing this to be the issue and then turn around and increase workload for existing staff â being stricter on targets and threatening disciplinaries is ridiculous!
Instore Staff had mobiles as their area of expertise and now deal with TalkTalk Landline and Broadband. Contact Centre Staff have silly call targets, how can they adhere to a scheduled break and lunch times when itâs unrealistic to control how long a customer is going to spend wanting help or fixing a problem⌠for the same reason how is it realistic to expect 3-6 minute calls and getting at least 10 calls an hour considering the nature of customers and the amount of problems this company creates of its own back! Besides what would a customer with his 20 questions think, if we told him âmanager says weâve only got 5 minutes!â â not much âFirst Contact Delightâ is there Charles? (Sorry, did we just here you scratching off those Five Fundamentals with your finger nails?)
Is it fair to lose out on bonus payments because they spent a little more time with our customers or did not take a âscheduledâ break on time because they were talking to a customer who had a problem created by the company!
Back to those scheduled breaks, why canât Contact Centre Staff have more say over when we take them as recommended for Display Screen users or to take 5 mins every hour or 15 mins every two hours⌠since it can go up to 3 hours or more without a break according to the BP âscheduleâ. In fact why is there no consultation arrangement with staff on any health and safety issue (since itâs the law)?
Itâs not surprising after all this (which is just the tip of the iceberg mind) that the HR Director in Warrington is avoiding talks with the Communication Workers Union.
Our glossy Staff Handbooks says the Five Fundamentals apply when we deal with each other too. So just to make it clear Charles this is not the way we would like to be treated. When it was boasted about how great this company is and the way it treats employees it was actually an over promise and under deliver. Itâs looking more and more like youâre losing the argument, because if youâre not looking after us the Communication Workers Union will.
"CCCRRAASHH!!!" (That was just Charles taking a sledge hammer to the 5 FundamentalsâŚ)
TakeTake Website http://TakeTake.5u.com
Complete With A New Forum Set Up For Staff!!!
For Communications & Coordination Of Our Efforts Send An E-Mail To:
cwu.list@googlemail.com
Use your own (not works) E-mail address.
Hopefully we will get some GiveânâTake from Charlie and his Mobile Factory |
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