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Ofcom investigate Euro1Net
Posted by: eusty on Tuesday, August 29, 2006 - 01:15 PM
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A week after BT
cut off
over 5,000 of 'cut price ISP' Euro1Net customers it seems that further
investigation into the whole affair is afoot.
Ofcom, the industry watchdog, has announced that it will look at whether the
ISP has failed to comply with it's code for dealing with customer complaints.
While this is obviously good news, Ofcom has not the reputation for being either
a speedy or forceful in trying to resolve problems.
Ofcom has opened an investigation to consider whether Advanced Data
Services (Europe) Ltd (ADS), also trading as Euro1Net, has contravened
General Condition 14.4 which requires Communications Providers to produce a
Code of Practice on dealing with customer complaints and disputes that is
consistent with Ofcom published guidelines, and to comply with their Code.
Ofcom will also investigate whether ADS has contravened General Condition
14.7 which requires Communications Providers to implement and comply with an
Ofcom approved Dispute Resolution Scheme for their domestic and small
business customers.
The opening of this investigation follows a number of consumer complaints
that Ofcom has received regarding the provision of broadband services by
ADS. If Ofcom's investigation concludes that ADS is not complying with its
obligations under the General Conditions, Ofcom will decide what action is
appropriate to ensure that consumer interests are protected. |
| Ofcom announcement |
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