TalkTalk's customer service problems seem to be getting better according to research by Point Topic.

The ISP took a slating when it was the first to introduce “free� broadband to customers taking its Talk3 home phone plan, the problem was that they were overwhelmed by demand and plagued by long-running problems, with many customers waiting weeks to get connected and then struggling to maintain their connection.

But now it seems that more than 73 per cent of TalkTalk’s customers were planning on retaining their broadband service once their contracts had expired. Even so the ISP are "still planning further improvements and we’ll not rest until the service is the very best it can be." according to their MD David Thatcher.

Although this maybe true it could still take some time to repair the company's image.