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Small ISP's threatened
Posted by: eusty on Friday, August 27, 2004 - 11:31 PM
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The Internet Services Providers' Association (ISPA)
has warned that many small ISP's cannot absorb the
latest price rises forced upon them by BT. The result is that may of them
could be forced out of business.
Many SME (Small to Medium Enterprise) ISP's run on a very tight margin so raising the price charged to the
consumer would be financial suicide, especially and the current trend is to
reduce prices to the end user. Many of these ISP's have customers on annual
price structures so passing on price hikes would be very difficult..
The options for SME ISPs appear limited but the ISPA sees three alternatives
for small ISPs:
- ISPs may have to reassess their business plans and opportunities to grow
their businesses
- ISPs may risk losing customers if their prices are increased in line
with BT?s price rises
- ISPs may try not to pass price rises on to their customers but may have
to downgrade their standards of service.
The ISPA is also calling on Ofcom, the industry regulator, to intervene in
the dispute. It wants different charging structures between SME and the
larger ISP's, which seems very unlikely, and a relaxation of the 30 day notice
of the payment increase.
"Until the new usage based and capacity based charging
structures are well established BT Wholesale services " to the point
that they offer realistic alternatives to IPStream services' great care
should be taken over the charging structures SME ISPs must face."
"Thirty days notice for such potentially steep price increases is a very
bitter pill for the SME ISP community to swallow. ISPA believes that BT
Wholesale could alleviate the concerns of SME ISPs by allowing greater
time for the implementation of the price changes, easing the transition
to new charging structures for SME ISPs and supporting ISPs through
promotions and discounts."
"Ofcom should have a higher regard for small businesses in the Internet
and telco industry. Ofcom should appreciate the significant
contributions SME ISPs have to the development of the UK Internet
industry, to creating a competitive marketplace and to service levels in
the Internet industry." |
| Jessica Hendrie-Liaño, Chair of the Internet Services Providers'
Association Council |
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