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Bulldog snapping at BT again
Posted by: eusty on Wednesday, March 30, 2005 - 02:07 PM
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First it was on, then off, and now Bulldog has said it will resubmit it's
complaint over fault repair times.
Last week the Office of the Telecommunications Adjudicator (OTA) announced
that the dispute was withdrawn by Bulldog "due to significant progress having
been made on the BT LLU (local loop unbundling) Fault Repair Terms and
Conditions".
The complaint however contained three parts, with two of the three parts
being withdrawn by Bulldog owners Cable & Wireless because BT has agreed to
provide new customer care levels, The third part however it intends to resubmit
To the OTA.
"Bulldog requested three new fault care levels, two of which would
provide parity with BT's wholesale broadband products, and the third of
which would provide parity with BT's PPC (partial private circuits). BT has
now agreed to provide the two new care levels providing parity with its two
wholesale broadband products. It has not agreed to provide the third care
level (ie parity with PPCs)."
"Bulldog has withdrawn the dispute, as two of the three issues have been
resolved, and is planning to resubmit the dispute on the third point," |
| Cable & Wireless statement |
BT believes that it is doing all it can he help LLU, especially in terms of
the treatment of fault repairs, and thinks Bulldog has it all wrong.
"BT has demonstrated to Bulldog that it definitely does not
discriminate against its Wholesale customers. BT has also said that it is
reasonable for Bulldog to request a new product.
"BT believes that it would be appropriate for Bulldog to continue with the
facilitation offered by the OTA to achieve the new product, rather than to
go to dispute. As a result the dispute has been withdrawn," |
| BT Spokesperson |
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