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Topic: Zen Internet

The new items published under this topic are as follows.
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Posted by: eusty on Friday, December 21, 2007 - 02:16 PM
Zen Internet

Zen Internet has revealed its plans to move to a new HQ building early in 2008, and with it the possibility of adding more staff to it's growing numbers.

The ISP had planned to move to larger premises in 2010, but due to rapid growth they have been forced to rethink the timetable as Zen staff are now spilt between three sites. The move will being all of  Zen's current 260 staff under one  roof, and provide an additional 150,000 sq ft of high quality office space.

It's demonstrating its commitment to remain in Rochdale, the town where it was founded, and is hopeful that a grant will be awarded to enable the move to Kingsway Business Park to go ahead.

"As Zen has grown, we have been forced to split our staff between three different buildings. This has been due to the lack of quality office space of a suitable size in the local area. We have now reached capacity at all three sites and have an immediate need for additional space to expand our business."
"The opportunity for us to buy Holiday House, and expand to over 1000 staff in one location, has come at a perfect time. The move would mark the beginning of a new era of success for Zen, securing the long-term future of our business and bringing prosperity to the local area. I very much hope we are able to realise this fantastic once-in-a-lifetime opportunity."
Richard Tang Founder and Managing Director Zen Internet

     


Posted by: eusty on Wednesday, December 05, 2007 - 02:38 PM
Zen Internet

Zen Internet gained a fourth PC Pro Award for Best Broadband ISP at the Science Museum in London last night.

The awards are compiled from readers of PC Pro magazine who voted on their broadband experiences from the UK's ISPs.

"It's now four years in a row for one of the industry's most respected ISPs. Near-flawless customer service and reliability keep Zen at the top."
"I am absolutely delighted that we have been voted the Best Broadband ISP for the fourth year running. Winning this award is a real testament to the fantastic job done by all our staff – it is their adoption of our principle of continual improvement that has been the key to us winning the award."
"Pursuit of our company mission requires us to deliver a better service to our customers today than we did yesterday, and to plan to deliver an even better service tomorrow. This approach will remain the bedrock on which Zen is built."
Richard Tang Managing Director Zen Internet

     


Posted by: eusty on Saturday, October 06, 2007 - 05:33 PM
Zen Internet

With all the talk of a general election, Zen Internet may have some inside information on the subject.

The ISP covered the Internet connectivity for some of the leading newspaper groups present at the recent political party conferences. For the second year running, Express Newspapers and Telegraph Media Group used Zen to set up broadband access tp remote offices for their political teams.

"The short term contact, quality of service and excellent account handling we experienced from Zen last year was continued at the conferences this time. We would certainly recommend the Zen broadband service for events."
Graham Raven Express Newspapers Ltd

     


Posted by: eusty on Friday, September 28, 2007 - 08:11 AM
Zen Internet

No not the ISP itself! but Zen Internet are supporting local Rochdale twins, Ruth and Lucy Walczak in their bid to be part of an Olympic rowing team.

The girls needed funds to buy a new boat for training, and following the sponsorship from the Rochdale based company they have decided to name the boat Zen.
The twins, who are based at Hollingworth Lake Rowing Club, are part of the under 23 GB squad and have won multiple gold medals from the World Junior Championship 2006 for Lucy and the European Championship for Ruth that same year.

"Ruth and Lucy have a tremendous challenge ahead of them to make the Olympic rowing team and then hopefully to bring home an Olympic gold medal. I'm very happy that we have been able to help them in their quest."
Richard Tang Managing Director of Zen Internet

It's nice to see ISPs giving a helping hand to Britain's hopefuls.

     


Posted by: eusty on Tuesday, August 28, 2007 - 09:16 PM
Zen Internet

Zen Internet today have announced the launch of Zen Broadband Voice, a VoIP sevice for Zen broadband customers.

The package includes 1000 minutes of calls to UK landlines for £4.99 (inc VAT) per month, whilst calls to other Zen Broadband Voice users and calls to Zen Internet are free of charge.

To use the service, customers must have a Zen Broadband account and are advised to use a softphone or Zen’s recommended hardware. As an introductory offer a Speedtouch 780WL wireless router with integrated analogue telephone adaptor is available at a discounted rate.

"The Voice service is an excellent add-on to our broadband packages. We have had many queries on whether we would be introducing a residential/SoHo phone service, so we are delighted to be able to introduce Zen Broadband Voice. We are always looking for ways to improve our product range, and customer feedback is vital to allow us to do this."

"As with our broadband range, there is a minimum contract length of one month, so customers can sign up with zero risk and no obligation. Given that the call charges are so low, we are very hopeful that customers will use the service and save money on their phone bill."
Stephen Warburton Strategic Partnership Manager, Zen internet

     


Posted by: eusty on Tuesday, July 31, 2007 - 01:19 PM
Zen Internet

Zen have launched IP VPN which offers a secure, reliable way for organisations looking to connect offices, remote workers and partners.

Customers can access a dedicated IP VPN using Zen’s services including ADSL broadband, SDSL or ZenDirect leased circuits. As these are private circuits they offer advanced protection from external threats as they cannot be directly reached from the public Internet. Internet access to the IP VPN can also be included and is secured by a Managed Fortigate UTM firewall.

"Implementing a Zen IP VPN solution will deliver security, performance and reliability benefits whilst providing a future-proof platform for converging voice and data networks. Our team of experienced network engineers can design and implement robust IP networks that deliver substantial productivity benefits whilst reducing the burden of complex network planning and management."
Justin Barritt Product Manager at Zen Internet

     


Posted by: eusty on Friday, June 29, 2007 - 11:50 AM
Zen Internet

Sometimes it can be hard for Mac users in a Windows based world, but all is not lost if you are looking for an ISP.

Zen Internet was announced as 'Best Mac-Friendly ISP' at the Macworld Awards, held at the Gibson Hall in London last night. The award was the result of nominations from Macworld readers and recognise the products and vendors which have made an impact in the Mac industry.

Zen has gained a first class position in the field of Mac Support with the implementation of a dedicated Apple Mac Support Team. Apple Macs users of Zen Internet-based services can find technical advisors, who have the necessary knowledge and are aware of the latest developments in the Mac world.

"Zen’s continuing success can be attributed to our focus on providing the best technical support alongside high quality services, which leads to excellent commendations such as this Macworld Award. The dedicated Apple Mac team is a perfect example of how committed we are to meeting customer requirements across a range of areas."
Phil Long, Technical Support Manager, Zen Internet

     


Posted by: eusty on Friday, June 22, 2007 - 03:53 PM
Zen Internet

Zen Internet have been successful in the PC Advisor Reader Awards 2007 with a handful of awards.

The Rochdale ISP picked up the 'Most reliable ISP', 'Best small ISP' and gained the 'Customer service' awards of the 'Best Buy Broadband' survey, conducted by PC Advisor to find out what customers really think about their broadband service.

"I am delighted that Zen has won three awards in the PC Advisor survey. Awards like these reaffirm our commitment to our company mission – to provide the best ISP service in the UK."
Richard Tang, Zen Internet Managing Director

     


Posted by: eusty on Wednesday, February 07, 2007 - 07:50 AM
Zen Internet

Zen Internet have been stressing their commitment to always "focus on reliability and excellent service levels."

This comes after Zen being commended by a The Sunday Times report into ISP satisfaction levels, which saw Zen come out top with 18/20 while TalkTalk trailed in with 9/20. This follows it's most award as being the PC Pro Award for Best Broadband ISP 2006, the third time in a row the company had been awarded this.

"A cheaper deal will not always work out financially beneficial to a business. They have to consider the often costly implications of an unreliable connection, the type of customer service that they will receive and high rate support lines. Our customers find it reassuring that from their very first contact with Zen they are dealing with dedicated and knowledgeable staff who have the skills to deliver the service which is fundamental to our business model. It is this consistent approach to service that our customers value over the low cost deals they may see. Zen has promoted this in the past and interestingly we have recently had other ISPs have their customers call us when they have been unable to resolve their own customers' issues!"
Iain Johnstone, Sales and Communications Manager, Zen Internet

It's good to see providers getting praise for a positive attitude rather than being in the spotlight for poor customer service.

     


Posted by: eusty on Friday, December 08, 2006 - 06:44 PM
Zen Internet

Zen Internet will be providing broadband connections for the Maplins UK Snooker Championship at the Barbican Centre in York which runs from the 4th December until the final on 17th December.

The two Office broadband connections provided by Zen are required for the purposes of offering a high speed internet connection to the media personnel situated in the media centre, allowing them to release their event coverage articles with the minimal delay and for the provision of a real-time livescores feed to the World Snooker website. In addition the connections offer the tournament staff a link to their head office for email and data connectivity.

"I have chosen Zen as our broadband provider for this event because I have been extremely satisfied with the service they have already provided for events in the past and wanted to make sure that for such a major event as the Maplins UK Championship, I had on board a company I could rely on."
Lee Entwistle IT Manager, World Snooker Ltd

     


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