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Topic: Madasafish

The new items published under this topic are as follows.
Posted by: eusty on Wednesday, November 14, 2007 - 01:04 PM
Madasafish

Madasafish and PlusNet are to combine their broadband networks and infrastructure, but service, support and billing will remain separate.

"This December, Madasafish is joining forces with BT-owned PlusNet, another leading name in the Broadband world, to offer fast, forward-looking Internet and Talk services to our customers."

"We will continue to be Madasafish - your award-winning Customer Service and Technical Support teams will not change and the great standard of service that you receive will not change. However, by combining our networks and infrastructure we will be able to deliver better and more exciting services in the future"
Madasafish email

It also said that there were to be improvements in its online support service in December, and that further details will be revealed in the next few months on the integration of the two companies.

     


Posted by: eusty on Tuesday, June 12, 2007 - 09:45 PM
Madasafish

Madasfish are offering all new customers a home wireless networking kit as standard which it hopes will make "techno-spaghetti of messy cables a thing of the past".

The kit includes a D-Link 54Mbps ADSL wireless router and Wireless G USB adapter which is suitable for both the PC and Mac. Also included is help to set up the system if needed, with a technical support team on call 24 hours a day if needed.

"Wireless has really exploded recently. People want to check email in bed on their laptops and make calls from wireless VoIP phones while they’re in the garden – it’s completely changed our relationship with computers in the home. Ambient technology that offers this level of freedom should work straight out of the box, but the idea of setting up a home Wi-Fi network still terrifies most people. This is why we have introduced a kit that supplies all you need to get started, regardless of whether you’re a Mac or a PC user. Of course if anyone does need help, our support staff are there to help them get on line quickly and easily "
Matthew Henton, Head of Marketing at Madasafish

     


Posted by: eusty on Wednesday, March 28, 2007 - 02:31 PM
Madasafish

Madasafish have launched Madasafish Parental Control which as you would guess is a parental control to help keep out all the 'internet filth'.

The controls are web-based so can be accessed from anywhere which has an internet connection and features a dashboard style for all the advanced security and protection features. Parents set safe Internet zones with customisable website blocking, tailored to fit individual family members depending on what the parent deems acceptable and cannot be uninstalled or tampered with by kids.

Even instant messaging conversations are recorded, but there is no translation feature which would make them intelligible to anyone over 25. Up to three PCs can be protected, but if you only have one then you can also set times when each child can use the internet.

"It is impossible to put too much emphasis on online safety and family security; the threat of offensive material, online bullying and sexual predators is well-known. Madasafish is committed to making the internet a safe and enjoyable place, and this application is designed with family safety as the top priority. This new service puts parents in control over what sites and content are accessible, and allows them to take a more active part in helping their children to get the best out of the 'net."
Matthew Henton, Head of Marketing, Madasafish

Madasafish are offering a free 30 day trial, but the service will cost ÂŁ1.99 a month and is available at http://www.madasafish.com/parental-control

     


Posted by: eusty on Friday, March 23, 2007 - 08:45 AM
Madasafish

You would think that having three of your brands in the top four in a poll of the best ISPs would be a good thing.

But Brightview, parent company of Madasafish, Global Internet and Waitrose.com has criticised the BBC for its handling of survey information during it's recent Watchdog programme. The problem is that the programme focused on the actual number of votes rather than the percentage of happy customers, this meant that BT was quoted as receiving the most amount of positive votes, even though they had the third highest number of unhappy customers.

"Basing the programme’s results on volume of voters was the supreme example of the BBC’s ineptitude at managing a very important survey on broadband providers. As Britain’s leading consumer affairs programme, it is Watchdog’s duty to inform the consumer, but by telling viewers that the “best” provider of broadband also features as one of the worst, it only confused the issue and failed to make use of some valuable consumer data."
"The BBC’s ridiculous handling of the survey did nothing to reflect customer opinion, and misled consumers into believing that a provider which achieved a customer satisfaction significantly below average is the best."

"This fact was completely overlooked on the programme in favour of larger suppliers. Consumers have the right to know about smaller broadband companies that are providing excellent customer service, and by simply concentrating on number of voters, the BBC has made a mockery of its own survey and denied viewers the most important information gathered."

David Laurie, CEO, Brightview

     


Posted by: eusty on Wednesday, March 14, 2007 - 04:48 PM
Madasafish

It seems that the recent change in Ofcom's Migration rules is having some effect in the number of users changing ISPs.

Madasafish Broadband has reported a 30 percent increase in the number of customers switching to their service since the change in regulations on Valentines day. This is true even though they had previously been signed up to the voluntary scheme before the regulation change, so it seems that the new customers were with an ISP wouldn't issue a Migrations Authorisation Code (MAC) to customers wanting to switch to an alternative supplier.

"It’s becoming clear under the new rules that ISPs which consistently ignore satisfaction levels and provide poor customer service are now being punished as consumers vote with their mouse – so to speak – and switch to better performing providers. We applaud Ofcom’s decision to enforce the MAC scheme as it gives broadband users the ability to change providers easily. ISPs with poor levels of customer satisfaction were typically not providing MAC codes, or even charging for them, because they had most to lose."
Matthew Henton Head of Marketing, Madasafish

Good news indeed!

     


Posted by: eusty on Tuesday, March 06, 2007 - 04:04 PM
Madasafish

Madasafish has announced free calls between users of its home phone service Madasafish Talk. Customers will now have unlimited free calls from their landlines to all other Madasafish Talk customers at any time of the day. This is in addition to it's unlimited free calls to UK landlines during evenings and weekends.

The company has also included its Talk home phone service in its referral programme. Customers who refer Madasafish Broadband and Talk to their friends will earn ÂŁ30 for every person that signs up. Their friends will even receive ÂŁ15 credit in their account just for joining. Unlike some referral schemes, there is no limit to the amount that customers can earn.

"Word of mouth works very well for building our subscriber base, and the majority of our new customers are recommended by our existing ones. By adding Madasafish Talk to the referral scheme along with free calls to all other Madasafish Talk users, we want to reward our existing and new customers for contributing to our growth"
Matthew Henton Head of Marketing

     


Posted by: eusty on Thursday, November 09, 2006 - 07:25 AM
Madasafish

ISP Madasafish has announced that it has launched a landline phone service Madasafish Talk.

For the ÂŁ9.99 rental customers will get free and weekend calls or Inclusive 'Anytime' calls are also available for an additional ÂŁ5.99 a month. International calls to USA, Canada and various European destinations charged at just 2.5p per minute.

What makes this different to most ISP's phone deals is that Madasafish won't be providing the line equipment via LLU , but will be using BT’s own network to carry calls, so customers not on LLU enabled exchanges will be able to take advantage. Madasafish has been running wide-scale trials with existing broadband customers for several months.

"The feedback from our consumers has been tremendous. We’re cutting monthly phone bills but we’re not experiencing any of the well known service problems that are currently plaguing many of our rivals. By using BT’s infrastructure and our own low-cost operating model, we are able to cut phone and broadband bills without the risks to service."
Matthew Henton, Head of Marketing

More information is available at: www.madasafish.com/talk

     


Posted by: AndyJenkins on Tuesday, July 04, 2006 - 11:48 PM
Madasafish

One thing I always love waiting for is a press release from Madasafish - the guys are offically bonkers! New punters signing up until August 2006 will be able to buy a ÂŁ70 Voyage 2110 wireless router for just ÂŁ25 - saving ÂŁ50. We've scoured around the web for a cheap price for this router, but honestly, you'll struggle to get a brand new one for anything less than ÂŁ70. So truely a bargain then.

Monthly charges at ÂŁ11.99 (reverting to ÂŁ17.99 after 6 months) and free connection and 5GB monthly usage allowance. A normal 12 month contract applies.

So why are Madasafish "bonkers"? Let Head of Marketing Mr Matthew Henton explain.

“There is nothing more miserable that being stuck inside when it’s beautiful outside, so we wanted to make it as easy and affordable as possible for customers to head outdoors and enjoy the good weather"

The ISP is so concerned with all the time you'll be spending in your gardens wireless surfing (our site ??) that the ISP will also get you a free tube of Solait suntan lotion courtesy Superdrug. Maybe not so bonkers with this 33'c weather we're experiencing at the moment. Kudos guys - you really are as Mad as a ....

     


Posted by: eusty on Tuesday, May 23, 2006 - 08:00 AM
Madasafish

Madasafish Broadband have launched it's new referral program which could see customers getting a nice earner.

An existing Madasafish customer will receive £20 credited to their account for each new customer they refer, in addition, their friend will get a £10 bonus for joining too. There’s no limit to the number of people a customer can refer and no limit to how much can be earned.

"The majority of our new customers come to us on personal recommendation anyway. It only seems fair that we should reward our customers for helping us to promote Madasafish Broadband," "Madasafish Broadband is already incredible good value for money with prices starting at just ÂŁ11.99 a month for speeds up to 8Mb. The My Referrals programme pushes that value one step further by allowing our customers to earn money in exchange for promoting a fantastic service,"
Matthew Henton, Head of Marketing, Madasafish

Referred customers only have to stay with the ISP for one month before the credit is awarded, however all new customers are held to a, not usual, 12 month contract.

     


Posted by: eusty on Tuesday, December 06, 2005 - 07:00 AM
Madasafish

Madasafish has announced its latest competition and the lucky winner could win one year of wireless 8Mb MAX Broadband simply by sharing your best joke about a fish. The value of this prize is over ÂŁ335.88 and includes a free Voyager 2110 wireless router, free domain name, free static IP address and free newsgroup access.

"We’re already offering the best value broadband service in the UK,"
"And it’s gotten even better for the person who provides us with the fish joke that we find the funniest."
Matthew Henton, Head of Marketing.

Submit your fishy jokes at www.madasafish.com/fun

     


Posted by: eusty on Friday, November 04, 2005 - 08:00 AM
Madasafish

Madasafish has dropped the price of their 2Mb Broadband package to ÂŁ11.99 a month for the first six months, rising to ÂŁ17.99 thereafter.

The service comes with a free router and free connection or migration from another service provider. Also included in the price is a UK domain name, static IP address, e-mail virus protection and spam filter.
Included is a 5GB allowance of data transfer per month, but extra allowance is available at ÂŁ2 per GB.

"We’re clearly offering the best value broadband service in the UK,"
"And with the rollout of our 8Mb Broadband services across our network expected to start from the end of November, we’re continuing to provide Madasafish customers with the fastest services at the best price."
Matthew Henton, Head of Marketing, Madasafish

     


Posted by: Anonymous on Tuesday, July 05, 2005 - 08:00 AM
Madasafish

Madasafish has upgraded usage allowances for all its 2Mbps (Max Broadband/Max Broadband Plus) products.

Announcing that customers will see their usage allowance increased from 2GB to 5GB and those on Max Broadband Plus have been increased from 15GB to 20GB Madasafish clarifies that prices remain unaffected at Ł17.99 and Ł27.99 a month respectively.

     


Posted by: Anonymous on Monday, April 04, 2005 - 04:37 PM
Madasafish

A number of Madasafish customers have now been selected to assist in testing the ISPs 8Mb broadband service, expected to launch later this year.

Obviously its early days, but there's no word on numbers, or location (by exchange) of the trialsts.

Are you a trialist ? Let us know how things are going, by contacting us.

     


Posted by: eusty on Thursday, March 31, 2005 - 11:39 AM
Madasafish

Madasafish who recently announced their 2Mbps broadband, are now offering 4 months free for customers who migrate their existing broadband services to them.

Also in the offer is free migration and a free modem, although it's a 12 month contract the  average cost  works out at just Ł11.99 a month for the year.

“Current broadband users may not be aware that they could be paying less for faster speeds of up to 2Mb with Madasafish,”
“When cancelling services most ISP providers operate by Ofcom’s standard practice of providing consumers with a Migration Authorisation Code. Armed with that code, the transfer of services is seamless and the only noticable difference those who switch to us are likely to encounter is more money in their pocket and a faster connection.”
Matthew Henton, Head of Marketing

Details at Madasafish.

     


Posted by: Anonymous on Tuesday, February 01, 2005 - 10:56 AM
Madasafish

Madasafish has today launched Max Broadband - a 2Mb ADSL service, priced with a nice low headline figure of just Ł17.99.

Of course, as one has come to expect with these high speed, low priced ADSL Services, Max Broadband is capped at 2GB per month, and for users exceeding this, additional 2GB chunks are priced at Ł2 (all prices inc VAT). Madasafish's sister company, Freenetname are offering a similar product with identical pricing - through a slightly different title of 'Broadband Max'.

Both ISPs are offering new signs a free static IP address, free domain name, coupled with free connection and a free ADSL modem.

So, take your pick over at Madasafish or Freenetname.

     


Posted by: eusty on Friday, January 28, 2005 - 07:00 AM
Madasafish

Madasafish have followed Pipex's lead and are offering two free months of broadband access.

Users who migrate can save themselves up to Ł59.98 if they opt for the 1Mbps connection, falling to Ł35.98 for the 256Kbps service. All the usual goodies are included, e-mail virus and spam, 50MB webspace, Static IP and a UK domain name. But there seems to be no minimum contract term, but it must be more than two months!!

"We believe we are the only broadband provider offering this kind of deal, and it is a further example of our determination to continue giving customers the best possible value."

David Laurie Chief Executive, Madasafish

Details at Madasafish.com

     


Posted by: eusty on Monday, January 17, 2005 - 03:23 PM
Madasafish

ISP Madasafish has been told to cut two of it's advertisements by the Broadcast Advertising Clearance Centre (BACC), who have to verify all TV adverts before they are transmitted.

In the offending advert, comic Harry Enfield,  has one of his television characters, the angry Frank Doberman,  tell the “porky Prime Minister” he should sign up to Madasafish broadband.

He says:
“Oi Churchill. Well done for winning World War II. Nice One.
“But if you was downloading saucy pics of Monty up at El Alamein using a dial-up connection, I should say, Oi Churchill, no.”

The BACC said it had been banned because it could cause offence, because Churchill is one of the most revered Britons in our history.
A second advert telling viewers to visit the Madasafish website to view the banned advert was also banned!!

Bit of a fuss about nothing really, but if you are intrigued then the offending advert is here!

     


Posted by: AndyJenkins on Thursday, January 13, 2005 - 08:00 AM
Madasafish

The "quirky ISP" (by their own admission) Madasafish are offering punters the chance of 2 months subscription to any of their 256Kb, 512Kb or 1Mbit products. The offer comes as a result of the ISP recently introducing a new broadband migration scheme, which sees end users having the ability to switch ISPs without loss of service for days on end.

Madasafish's ADSL options are priced from Ł17.99 for their 256Kbps service, through to Ł29.99 for their 1Mbps.

     


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