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 Topic: MadasafishThe new items published under this topic are as follows.
Posted by:
eusty
on
Wednesday, November 14, 2007 - 01:04 PM
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Madasafish and PlusNet are to combine their broadband networks and
infrastructure, but service, support and billing will remain separate.
"This December, Madasafish is joining forces with BT-owned PlusNet,
another leading name in the Broadband world, to offer fast,
forward-looking Internet and Talk services to our customers."
"We will continue to be Madasafish - your award-winning Customer Service
and Technical Support teams will not change and the great standard of
service that you receive will not change. However, by combining our
networks and infrastructure we will be able to deliver better and more
exciting services in the future" |
| Madasafish email |
It also said that there were to be improvements in
its online support service in December, and that further
details will be revealed in the next few months on the integration of the two
companies.
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Posted by:
eusty
on
Tuesday, June 12, 2007 - 09:45 PM
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Madasfish are offering all new customers a home wireless networking kit
as standard which it hopes will make "techno-spaghetti of messy cables a thing
of the past".
The kit includes a D-Link 54Mbps ADSL wireless router and Wireless G USB
adapter which is suitable for both the PC and Mac. Also included is help to set
up the system if needed, with a technical support team on call 24 hours a day if
needed.
| "Wireless has really exploded recently. People want to check
email in bed on their laptops and make calls from wireless VoIP
phones while they’re in the garden – it’s completely changed our
relationship with computers in the home. Ambient technology that
offers this level of freedom should work straight out of the box,
but the idea of setting up a home Wi-Fi network still terrifies most
people. This is why we have introduced a kit that supplies all you
need to get started, regardless of whether you’re a Mac or a PC
user. Of course if anyone does need help, our support staff are
there to help them get on line quickly and easily " |
| Matthew Henton, Head of Marketing at Madasafish |
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Posted by:
eusty
on
Wednesday, March 28, 2007 - 02:31 PM
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Madasafish have launched Madasafish Parental Control which as you would guess
is a parental control to help keep out all the 'internet filth'.
The controls are web-based so can be accessed from anywhere which has an
internet connection and features a dashboard style for all the advanced security
and protection features. Parents set safe Internet zones with customisable
website blocking, tailored to fit individual family members depending on what
the parent deems acceptable and cannot be uninstalled or tampered with by kids.
Even instant messaging conversations are recorded, but there is no
translation feature which would make them intelligible to anyone over 25. Up to
three PCs can be protected, but if you only have one then you can also set times
when each child can use the internet.
| "It is impossible to put too much emphasis on online safety and family
security; the threat of offensive material, online bullying and sexual
predators is well-known. Madasafish is committed to making the internet a
safe and enjoyable place, and this application is designed with family
safety as the top priority. This new service puts parents in control over
what sites and content are accessible, and allows them to take a more
active part in helping their children to get the best out of the 'net." |
| Matthew Henton, Head of Marketing, Madasafish |
Madasafish are offering a free 30 day trial, but the service will cost ÂŁ1.99
a month and is available at
http://www.madasafish.com/parental-control
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Posted by:
eusty
on
Friday, March 23, 2007 - 08:45 AM
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You would think that having three of your brands in the top four in a
poll of the
best ISPs would be a good thing.
But Brightview, parent company of Madasafish, Global Internet and
Waitrose.com has criticised the BBC for its handling of survey information
during it's recent Watchdog programme. The problem is that the programme focused
on the actual number of votes rather than the percentage of happy customers,
this meant that BT was quoted as receiving the most amount of positive votes,
even though they had the third highest number of unhappy customers.
"Basing the programme’s results on volume of voters was the supreme
example of the BBC’s ineptitude at managing a very important survey on
broadband providers. As Britain’s leading consumer affairs programme, it
is Watchdog’s duty to inform the consumer, but by telling viewers that the
“best” provider of broadband also features as one of the worst, it only
confused the issue and failed to make use of some valuable consumer data."
"The BBC’s ridiculous handling of the survey did nothing to reflect
customer opinion, and misled consumers into believing that a provider
which achieved a customer satisfaction significantly below average is the
best.""This fact was completely overlooked on the programme in favour
of larger suppliers. Consumers have the right to know about smaller
broadband companies that are providing excellent customer service, and by
simply concentrating on number of voters, the BBC has made a mockery of
its own survey and denied viewers the most important information
gathered." |
| David Laurie, CEO, Brightview |
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Posted by:
eusty
on
Wednesday, March 14, 2007 - 04:48 PM
|
It seems that the recent change in Ofcom's Migration rules is having some
effect in the number of users changing ISPs.
Madasafish Broadband has reported a 30 percent increase in the number of
customers switching to their service since the change in regulations on
Valentines day. This is true even though they had previously been signed up to
the voluntary scheme before the regulation change, so it seems that the new
customers were with an ISP wouldn't issue a Migrations Authorisation Code (MAC)
to customers wanting to switch to an alternative supplier.
| "It’s becoming clear under the new rules that ISPs which
consistently ignore satisfaction levels and provide poor customer
service are now being punished as consumers vote with their mouse –
so to speak – and switch to better performing providers. We applaud
Ofcom’s decision to enforce the MAC scheme as it gives broadband
users the ability to change providers easily. ISPs with poor levels
of customer satisfaction were typically not providing MAC codes, or
even charging for them, because they had most to lose." |
| Matthew Henton Head of Marketing, Madasafish |
Good news indeed!
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Posted by:
eusty
on
Tuesday, March 06, 2007 - 04:04 PM
|
Madasafish has announced free calls between users of its home phone service
Madasafish Talk. Customers will now have unlimited free calls from their
landlines to all other Madasafish Talk customers at any time of the day. This
is in addition to it's unlimited free calls to UK landlines during evenings
and weekends.
The company has also included its Talk home phone service in its referral
programme. Customers who refer Madasafish Broadband and Talk to their friends
will earn ÂŁ30 for every person that signs up. Their friends will even receive
ÂŁ15 credit in their account just for joining. Unlike some referral schemes,
there is no limit to the amount that customers can earn.
| "Word of mouth works very well for building our subscriber base, and
the majority of our new customers are recommended by our existing ones.
By adding Madasafish Talk to the referral scheme along with free calls
to all other Madasafish Talk users, we want to reward our existing and
new customers for contributing to our growth" |
| Matthew Henton Head of Marketing |
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Posted by:
eusty
on
Thursday, November 09, 2006 - 07:25 AM
|
ISP Madasafish has announced that it has launched a landline phone service
Madasafish Talk.
For the ÂŁ9.99 rental customers will get free and weekend calls or Inclusive
'Anytime' calls are also available for an additional ÂŁ5.99 a month.
International calls to USA, Canada and various European destinations charged at
just 2.5p per minute.
What makes this different to most ISP's phone deals is that Madasafish won't
be providing the line equipment via LLU , but will be using BT’s own network to
carry calls, so customers not on LLU enabled exchanges will be able to take
advantage. Madasafish has been running wide-scale trials with existing broadband
customers for several months.
| "The feedback from our consumers has been tremendous. We’re
cutting monthly phone bills but we’re not experiencing any of the
well known service problems that are currently plaguing many of our
rivals. By using BT’s infrastructure and our own low-cost operating
model, we are able to cut phone and broadband bills without the
risks to service." |
| Matthew Henton, Head of Marketing |
More information is available at:
www.madasafish.com/talk
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Posted by:
AndyJenkins
on
Tuesday, July 04, 2006 - 11:48 PM
|
One thing I always love waiting for is a press release from Madasafish - the guys are offically bonkers!
New punters signing up until August 2006 will be able to buy a ÂŁ70 Voyage 2110 wireless router for just ÂŁ25 - saving ÂŁ50. We've scoured around the web for a cheap price for this router, but honestly, you'll struggle to get a brand new one for anything less than ÂŁ70. So truely a bargain then.
Monthly charges at ÂŁ11.99 (reverting to ÂŁ17.99 after 6 months) and free connection and 5GB monthly usage allowance. A normal 12 month contract applies.
So why are Madasafish "bonkers"? Let Head of Marketing Mr Matthew Henton explain.
| “There is nothing more miserable that being stuck inside when it’s beautiful outside, so we wanted to make it as easy and affordable as possible for customers to head outdoors and enjoy the good weather" |
The ISP is so concerned with all the time you'll be spending in your gardens wireless surfing (our site ??) that the ISP will also get you a free tube of Solait suntan lotion courtesy Superdrug. Maybe not so bonkers with this 33'c weather we're experiencing at the moment.
Kudos guys - you really are as Mad as a ....
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Posted by:
eusty
on
Tuesday, May 23, 2006 - 08:00 AM
|
Madasafish Broadband have launched it's new referral program which could see
customers getting a nice earner.
An existing Madasafish customer will receive ÂŁ20 credited to their account
for each new customer they refer, in addition, their friend will get a ÂŁ10 bonus
for joining too. There’s no limit to the number of people a customer can refer
and no limit to how much can be earned.
| "The majority of our new customers come to us on personal
recommendation anyway. It only seems fair that we should reward our
customers for helping us to promote Madasafish Broadband,"
"Madasafish Broadband is already incredible good value for money
with prices starting at just ÂŁ11.99 a month for speeds up to 8Mb.
The My Referrals programme pushes that value one step further by
allowing our customers to earn money in exchange for promoting a
fantastic service," |
| Matthew Henton, Head of Marketing, Madasafish |
Referred customers only have to stay with the ISP for one month before the credit is awarded, however all new customers are held to a, not usual, 12 month contract.
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Posted by:
eusty
on
Tuesday, December 06, 2005 - 07:00 AM
|
Madasafish has announced its latest competition and the lucky winner could
win one year of wireless 8Mb MAX Broadband simply by sharing your best joke
about a fish. The value of this prize is over ÂŁ335.88 and includes a free
Voyager 2110 wireless router, free domain name, free static IP address and free
newsgroup access.
"We’re already offering the best value broadband service in the
UK,"
"And it’s gotten even better for the person who provides us with the
fish joke that we find the funniest." |
| Matthew Henton, Head of Marketing. |
Submit your fishy jokes at
www.madasafish.com/fun
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Posted by:
eusty
on
Friday, November 04, 2005 - 08:00 AM
|
Madasafish has dropped the price of their 2Mb Broadband package to ÂŁ11.99 a
month for the first six months, rising to ÂŁ17.99 thereafter.
The service comes with a free router and free connection or migration from
another service provider. Also included in the price is a UK domain name, static
IP address, e-mail virus protection and spam filter.
Included is a 5GB allowance of data transfer per month, but extra allowance is
available at ÂŁ2 per GB.
"We’re clearly offering the best value broadband service in the
UK,"
"And with the rollout of our 8Mb Broadband services across our
network expected to start from the end of November, we’re continuing
to provide Madasafish customers with the fastest services at the
best price." |
| Matthew Henton, Head of Marketing, Madasafish |
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Posted by:
Anonymous
on
Tuesday, July 05, 2005 - 08:00 AM
|
Madasafish has upgraded usage allowances for all its 2Mbps (Max Broadband/Max Broadband Plus) products.
Announcing that customers will see their usage allowance increased from 2GB to 5GB and those on Max Broadband Plus have been increased from 15GB to 20GB Madasafish clarifies that prices remain unaffected at Ł17.99 and Ł27.99 a month respectively.
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Posted by:
Anonymous
on
Monday, April 04, 2005 - 04:37 PM
|
A number of Madasafish customers have now been selected to assist in testing the ISPs 8Mb broadband service, expected to launch later this year.
Obviously its early days, but there's no word on numbers, or location (by exchange) of the trialsts.
Are you a trialist ? Let us know how things are going, by contacting us.
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Posted by:
eusty
on
Thursday, March 31, 2005 - 11:39 AM
|
Madasafish who recently announced their 2Mbps broadband, are now offering
4 months free for customers who migrate their existing broadband services to
them.
Also in the offer is free migration and a free modem, although it's a 12
month contract the average cost works out at just Ł11.99 a month for
the year.
“Current broadband users may not be aware that they could be paying less
for faster speeds of up to 2Mb with Madasafish,”
“When cancelling services most ISP providers operate by Ofcom’s standard
practice of providing consumers with a Migration Authorisation Code. Armed
with that code, the transfer of services is seamless and the only noticable
difference those who switch to us are likely to encounter is more money in
their pocket and a faster connection.” |
| Matthew Henton, Head of Marketing |
Details at
Madasafish.
|
Posted by:
Anonymous
on
Tuesday, February 01, 2005 - 10:56 AM
|
Madasafish has today launched Max Broadband - a 2Mb ADSL service, priced with a nice low headline figure of just Ł17.99.
Of course, as one has come to expect with these high speed, low priced ADSL Services, Max Broadband is capped at 2GB per month, and for users exceeding this, additional 2GB chunks are priced at Ł2 (all prices inc VAT). Madasafish's sister company, Freenetname are offering a similar product with identical pricing - through a slightly different title of 'Broadband Max'.
Both ISPs are offering new signs a free static IP address, free domain name, coupled with free connection and a free ADSL modem.
So, take your pick over at Madasafish or Freenetname.
|
Posted by:
eusty
on
Friday, January 28, 2005 - 07:00 AM
|
Madasafish have followed
Pipex's lead and are offering two free months of broadband access.
Users who migrate can save themselves up to Ł59.98 if they opt for the 1Mbps
connection, falling to Ł35.98 for the 256Kbps service.
All the usual goodies are included, e-mail virus and spam, 50MB webspace, Static
IP and a UK domain name. But there seems to be no minimum contract term, but it
must be more than two months!!
| "We believe we are the only broadband provider offering this
kind of deal, and it is a further example of our determination to
continue giving customers the best possible value." |
|
David Laurie Chief Executive, Madasafish
|
Details at
Madasafish.com
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Posted by:
eusty
on
Monday, January 17, 2005 - 03:23 PM
|
ISP Madasafish has been told to cut two of it's advertisements by the
Broadcast Advertising Clearance Centre (BACC), who have to verify all TV adverts
before they are transmitted. In the offending advert, comic Harry Enfield,
has one of his television characters, the angry Frank Doberman, tell the
“porky Prime Minister” he should sign up to Madasafish broadband.
He says:
“Oi Churchill. Well done for winning World War II. Nice One.
“But if you was downloading saucy pics of Monty up at El Alamein using a dial-up
connection, I should say, Oi Churchill, no.”
The BACC said it had been banned because it could cause offence, because
Churchill is one of the most revered Britons in our history.
A second advert telling viewers to visit the Madasafish website to view the
banned advert was also banned!!
Bit of a fuss about nothing really, but if you are intrigued then the
offending advert is
here!
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Posted by:
AndyJenkins
on
Thursday, January 13, 2005 - 08:00 AM
|
The "quirky ISP" (by their own admission) Madasafish are offering punters the chance of 2 months subscription to any of their 256Kb, 512Kb or 1Mbit products. The offer comes as a result of the ISP recently introducing a new broadband migration scheme, which sees end users having the ability to switch ISPs without loss of service for days on end.
Madasafish's ADSL options are priced from Ł17.99 for their 256Kbps service, through to Ł29.99 for their 1Mbps.
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