Topic: O2

Epitiro have released their rankings for the top ISPs in the UK, with O2 coming a respectable third.

O2 only entered into the broadband in October last year and have shown it wasn't just hype when they claimed that they would  be a “breath of fresh airâ€� to the industry with a policy of “total transparencyâ€� amid confusing and misleading broadband speed claims.

BT claimed the top spot once again, followed by Plusnet, which itself is owned by BT but run as a separate company. Tiscali took the fourth place and Orange  came in fifth. O2 and Orange replaced Demon  and Pipex , who had respectively taken second and fourth place in the previous quarter.

One thing to note is that the survey only covers the larger ISPs, often many smaller providers provide a far superior service than the 'big boys'.

A survey carried out by O2's broadband division has mirrored earlier ones showing us Brits can be driven around the bend by broadband.

One of the main frustrations was that of of setting up our broadband equipment at home and then having to call the ISP customer service more than a few times to get a problem resolved. The survey shows that a quarter of UK broadband users are frustrated by the service offered to them by their ISP's, with one in five having to contact their support at least three times to get things sorted, amny times on a premium line number.

More than half of the 1,500 surveyed had lost their tempers with a PC due to the problems related to broadband, but although many said they were disappointed in their speeds over half had no idea of what they actually were!

O2 broadband customers now have the ability to have email delivered to their phone, they can also synchronise their contacts and calendar.

Mobile email maybe nothing new but O2 has teamed up with Critical Path to provide the service which will be available from the O2 Web site, telesales and O2 retail stores.
Customers will also need to be using the O2 mobile network, so it seems it is just a case of O2 pushing messaged to customers who will have to cough up the phone data charges...cunning indeed...